If you do have a complaint about GEN or one of our representatives, we need to hear from you. To lodge a complaint, please contact our GEN Compliance Officer.
To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:
168, Robinson Road, Capital Tower,
#13-03, Singapore 068912
Main Line: +65 6589 8388
Once the complaint is received, we will:
If you are not fully satisfied with the response, you have the right to take the complaint to Financial Industry Disputes Resolution Centre (FIDReC).