COMPLAINTS
If you do have a complaint about GEN or one of our representatives, we need to hear from you. To lodge a complaint, please contact our GEN Compliance Officer.
To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:
- Full name and contact details;
- Investor/account number
- Service/Product provider
- Financial Consultant’s name
- Provide supporting documentation (if any)
- Clearly identify the resolution you are seeking
Compliance Officer Contact Information
Head Office
168, Robinson Road, Capital Tower,
#13-03, Singapore 068912
Main Line: +65 6589 8388
Email: compliance@gen.com.sg
Once the complaint is received, we will:
- Provide an acknowledgement within 2 business days upon receipt of the complaint
- Investigate into matters raised in a professional and independent manner
- Depending on the complexity of the complaint, we strive to provide a full response within 20 business days
If you are not fully satisfied with the response, you have the right to take the complaint to Financial Industry Disputes Resolution Centre (FIDReC).