COMPLAINTS

If you do have a complaint about GEN or one of our representatives, we need to hear from you. To lodge a complaint, please contact our GEN Compliance Officer.

To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:

  • Full name and contact details;
  • Investor/account number
  • Service/Product provider
  • Financial Consultant’s name
  • Provide supporting documentation (if any)
  • Clearly identify the resolution you are seeking

Compliance Officer Contact Information

Head Office
168, Robinson Road, Capital Tower,
#13-03, Singapore 068912

Main Line: +65 6589 8388
Email: compliance@gen.com.sg

Once the complaint is received, we will:

  • Provide an acknowledgement within 2 business days upon receipt of the complaint
  • Investigate into matters raised in a professional and independent manner
  • Depending on the complexity of the complaint, we strive to provide a full response within 30 business days

If you are not fully satisfied with the response, you have the right to take the complaint to Financial Industry Disputes Resolution Centre (FIDReC).